Heat Pump Repair and Maintenance
If your heat pump isn’t performing as it should, our experienced engineers can quickly diagnose the issue and carry out professional repairs using high-quality parts and manufacturer-approved components. Our focus is always on restoring efficiency, reliability and comfort as quickly as possible, while ensuring the longevity of your system.
Alongside repairs, we provide comprehensive maintenance servicing to keep your heat pump operating at peak performance. This includes system inspections, cleaning, refrigerant and pressure checks, electrical testing, and full performance optimisation to ensure everything is running safely and efficiently in line with manufacturer standards.
We approach every repair and service visit with the same attention to detail and commitment to safety as a full installation. If you’ve noticed reduced performance, unusual noises, higher energy bills, or system errors, get in touch and our team will be ready to assist.
Get A QuoteLong-Term Benefits of a TrustMark Verified Heat Pump
Improved Home Energy Efficiency
Heat pumps operate far more efficiently than fossil fuel boilers, meaning reduced energy consumption and lower bills over time.
Lower Carbon Footprint
As part of the national transition to net zero, switching to a low-carbon heating system significantly reduces your home’s environmental impact.
Increased Property Value and Comfort
Modern, efficient heating systems are attractive to buyers and can enhance property value. Heat pumps also deliver better heat distribution and quieter operation compared to many traditional systems.
Enhanced Consumer Protection
TrustMark registration provides access to guarantees, dispute resolution and consumer protection measures you wouldn’t have with uncertified installers.
Heat Pump Repairs and Ongoing Maintenance
Greener Homes Group delivers industry-leading, TrustMark Verified heat pump repair and maintenance services designed to keep your system operating at peak efficiency all year round. Proper servicing and timely repairs are essential to maintaining performance, protecting your investment, and ensuring your home continues to benefit from low-carbon, energy-efficient heating.
As a trusted partner in sustainable home improvements, we combine expert technical knowledge with government-recognised accreditation to provide reliable diagnostics, professional repairs and preventative maintenance. With the right servicing plan in place, you can extend the lifespan of your heat pump, maintain manufacturer compliance, and avoid costly breakdowns while keeping energy bills under control.
Common Heat Pump Repairs and Maintenance Requirements
Heat pumps are highly efficient and reliable, but like any mechanical system, they require regular servicing and occasional repairs to maintain optimal performance. The most common maintenance tasks include cleaning or replacing filters, checking refrigerant levels, inspecting electrical connections, and ensuring the outdoor unit is free from debris that could restrict airflow. These routine checks help preserve efficiency, maintain system longevity, and prevent unnecessary strain on components.
In terms of repairs, typical issues can include refrigerant leaks, sensor faults, compressor or fan motor failures, pressure imbalances, and thermostat or control system errors. Addressing these problems promptly is essential to avoid reduced heating output, higher energy consumption, or system breakdown. With correct maintenance and timely repairs in place, your heat pump will continue to operate efficiently, keeping your home comfortable while protecting your investment.
Access Government Funding and Grants
As a TrustMark Verified installer, Greener Homes Group can help guide you through government-backed funding opportunities such as the Boiler Upgrade Scheme or ECO planning support, where eligible, to help reduce the upfront cost of your installation. These schemes are designed to make sustainable heating solutions more affordable for homeowners across the UK.
Comprehensive Repair and Maintenance Process
Our repair and maintenance process is structured, methodical and focused on restoring performance quickly and safely. We begin with a detailed diagnostic assessment to identify the root cause of any fault or inefficiency, reviewing system data, controls and component performance.
Once the issue is identified, our accredited engineers carry out the necessary repairs using manufacturer-approved parts and industry best practice standards. For servicing visits, we complete a full system inspection, clean key components, check refrigerant levels and pressures, test electrical connections, and optimise performance settings to ensure maximum efficiency.
Before leaving, we run comprehensive safety and performance checks to confirm your heat pump is operating correctly, efficiently and in line with manufacturer guidelines, giving you confidence that your system is back to performing at its best.
What Does TrustMark Verified Mean?
When Greener Homes Group says we are TrustMark Verified, it means our heat pump installation services are delivered under the UK Government-endorsed quality scheme for home improvements.
TrustMark exists to protect homeowners by ensuring that approved installers meet strict standards for:
- Quality of workmanship
- Safety and compliance
- Customer service and professionalism
- Clear, honest quoting and communication
- Proper complaints handling and consumer protection
In simple terms, TrustMark verification gives you added peace of mind that your heat pump installation is being completed by a business that has been independently assessed and is committed to doing the job properly, safely, and to a consistently high standard.
It also means you’re choosing an installer that takes accountability seriously, with systems in place to support you if you ever need guidance, aftercare, or formal dispute resolution.
